Sometimes the firewall settings on a patron’s computer will block successful login. The solution to this will
vary, depending on which firewall is installed and operating.
Occasionally, a patron’s password in incorrectly changed at the local library. This can be remedied by contacting the local library.
Attempting to log in at the wrong web site
C/W MARS moved to the new online catalog quite a while ago. A patron who has not visited the catalog in a long time may have bookmarked the old catalog and may inadvertently try to log in there. The correct catalog address is: https://catalog.cwmars.org
7. Incorrect barcode number
Under the old library system, many patrons had multiple library cards. Under the new system, these cards
have been combined and one of the numbers made the primary number. The others are usually inactive. Inactive card numbers cannot be used to log in. Contact your local library for the active card number.
8. Patron Account blocked or barred
Patron accounts can become blocked or barred for a variety of reasons. This can be resolved at the local libraries.