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Why Don't I Get Email Notices?

In general, there are five reasons why someone won't get email notices

  1. Email notification unchecked in your account: the request for email notifications might either never have been checked in your account or it might have become unchecked. You can look in your online account and make sure that your email notification preference is set. This is found under Account Preferences > Notification Preferences
  2. No email address in your account: sometimes, when a new library account is created, adding an email address is overlooked. You can look in your online account and see what email address is associate with your account. This is found under Account Preferences > Personal Information. If no email address is there, you must contact your local library to have an address added. You cannot add an email address yourself.
  3. Incorrect email address in your account: an incorrect email address in your account can take one of two forms: first, the email address could be misspelled; second, the email address in your account could be an email address that you don't use any more or don't refer to very often. You can check your online account to see the email address associated with your library card. This is found under Account Preferences > Personal Information.
  4. Email re-directed into spam or junk folder: sometimes, because of some buzzword in the heading or body of an email from the library, the email can accidentally be mis-identified as spam or junk mail. Some email programs will automatically send mail like this to a folder labeled Junk or Spam. If you discover this is happening, set your email client's preferences to indicate that mail from a cwmars.org address is not spam.
  5. An issue related to the C/W MARS central email server: on rare occasions, an issue may arise at the email server level in C/W MARS that might cause you to experience a delay in receiving the C/W MARS mail. Besides being rare, though, this is usually a condition that it sorted out rapidly and your mail should get through.